Terms of Service

Introduction & Acceptance of Terms

Welcome to www.solehavenq.shop (the "Site"), your premier destination for high-quality footwear designed for every adventure and occasion. Our collection includes a diverse range of products such as hiking boots, trail running sneakers, trekking shoes, formal brogues, oxfords, and casual sandals (collectively, the "Products"). By accessing or using the Site, you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree, please refrain from using the Site.

Account Responsibilities

To place orders or access certain features, you may need to create an account. You are responsible for:

• Providing accurate and current information during registration.
• Maintaining the confidentiality of your account credentials.
• All activities conducted under your account.

Notify us immediately of any unauthorized use or security breaches.

Product Information & Order Terms

We strive to display accurate descriptions, images, and pricing for our Products. However, minor variations may occur due to manufacturing processes. All orders are subject to availability, and we reserve the right to cancel orders for any reason, including pricing errors.

Footwear-Specific Note: Our Products are designed for general use. For specialized activities (e.g., mountaineering), consult a professional to ensure suitability.

Payment, Shipping, Returns

Payment: We accept major credit cards and PayPal. Payment is processed at checkout, and orders are shipped upon confirmation.

Shipping: Delivery times vary based on location and carrier. Risk of loss transfers to you upon delivery.

Returns: Unworn, undamaged Products may be returned within 30 days of delivery for a refund or exchange, excluding shipping costs. Original packaging is required.

Intellectual Property Rights

All content on the Site, including logos, text, and images, is our property or licensed to us and protected by intellectual property laws. Unauthorized use is prohibited.

Disclaimers & Limitations of Liability

General Use: Products are sold "as is." We disclaim all warranties, express or implied, including fitness for a particular purpose.

Footwear-Specific Disclaimers:

• Outdoor Footwear: Insulated hiking boots and trekking shoes are designed for typical conditions but may not suit extreme environments. Use at your own risk.
• Performance Footwear: Trail running sneakers provide support but do not prevent injuries. Consult a specialist for athletic needs.
• Formal/Casual Footwear: Leather and suede products require proper care; we are not liable for damage due to neglect.

In no event shall we be liable for indirect, incidental, or consequential damages arising from Product use.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the jurisdiction where our company is registered. Disputes will be resolved through binding arbitration, waiving the right to jury trials or class actions.

Contact & Effective Date

For questions, contact us at [email protected]. These Terms are effective as of the date of your first use of the Site.