You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. We recommend monitoring your payment method for the refund credit. If you do not see the refund after 7 business days, please refer to our Late or Missing Refunds section for further assistance.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. All returned items must include this RMA number clearly marked on the outside of the package. Returns sent without an RMA number may experience processing delays or may not be accepted.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable unless the return is due to our error. Some sale items or special purchases may be subject to different refund policies, which will be clearly stated at the time of purchase.
For items purchased during promotional periods, refunds will be issued for the actual amount paid after any applicable discounts. Gift cards and downloadable software products are final sale and not eligible for returns or refunds.
If you have not received your refund within the expected timeframe, please first check with your bank or credit card company. It may take some time before your refund is officially posted to your account.
If you have confirmed with your financial institution that the refund has not been processed, please contact us with your order details. We will investigate the matter and work with our payment processor to resolve any issues. Please allow up to 14 business days for the resolution of refund inquiries.
In cases where a refund was issued but never received, we may require additional verification steps to protect against fraud. This may include providing documentation from your bank or payment provider showing the refund was not received.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name: Sole Haven
Address: 711 Parker Street, East Longmeadow, MA
Email: [email protected]
Phone: +1 1646948693
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding major holidays. We strive to respond to all inquiries within 24-48 business hours.
