Hey there! At SoleHaven, we’re not just another online shoe store—we’re a small team of sneaker enthusiasts who genuinely care about your experience. Ever since we started, we’ve made it a point to personally reply to every email that comes our way. No bots, no canned responses—just real people who love what they do.
I remember this one time, back in our early days, when a customer wrote in about a sizing issue. Our founder, Jake, stayed up past midnight crafting the perfect reply—complete with sizing tips and a discount code. That’s the kind of care you can expect from us.
Got a question? A suggestion? Or maybe just want to chat about the latest sneaker drops? We’re all ears. Here’s how you can reach us:
Prefer live chat? Look for the little bubble in the corner—we’ve got someone ready to help during business hours. Though, between you and me, email might get you a faster response if it’s after hours.
Let’s be honest—most companies say they listen to feedback, but how many actually act on it? Last month alone, we implemented three customer suggestions into our product lineup. One of them? Those ultra-comfy memory foam insoles everyone’s raving about now.
So don’t hesitate to share your thoughts. Whether it’s praise, constructive criticism, or just a random shoe-related story you think we’d appreciate, we’re here for it. After all, SoleHaven wouldn’t be what it is without customers like you.
P.S. If you’re reaching out about an order, including your order number in the subject line helps us help you faster. Just a little pro tip from our customer service team!
