At SoleHaven, we prioritize seamless delivery to ensure your carefully selected footwear arrives ready for your next adventure. Our team processes orders with precision, handling everything from rugged outdoor designs to refined urban styles with equal care. Whether you're preparing for challenging terrains or seeking everyday comfort, our logistics network is optimized to deliver quality craftsmanship to your doorstep.

Orders are typically dispatched within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing may extend slightly, but we'll always notify you via email if delays occur. Our warehouse operates with stringent quality checks to guarantee your order meets our standards before shipment.

Delivery windows vary based on your location and selected shipping method. Domestic orders generally reach customers within 5-7 business days after dispatch, while international shipments may require 10-20 business days depending on customs processing.

Please note these are estimates rather than guarantees, as external factors like weather events or carrier delays may occasionally impact delivery schedules. For time-sensitive purchases, we recommend placing orders well in advance of your needs.

We offer transparent pricing with the following options:

All shipping costs are calculated at checkout based on your cart total and destination. Seasonal promotions may occasionally offer upgraded shipping options at no additional charge.

We currently ship to most countries across North America, Europe, and select Asian markets. Some remote locations or islands may have restricted delivery options - these will be clearly indicated during checkout.

Due to evolving trade regulations, we temporarily cannot ship to certain sanctioned territories. If your country isn't available at checkout, please contact [email protected] for potential alternatives.

Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier information. Most orders can be monitored through our partners' online portals or mobile apps.

For consolidated international shipments, tracking updates may pause temporarily during customs clearance. If your package shows no movement for 7+ business days after international departure, our support team can investigate on your behalf.

While we carefully select reliable carriers, occasional service disruptions do occur. If your shipment exceeds the estimated delivery window by 5+ business days, please contact our support team at [email protected] with your order number.

For lost packages, we initiate investigations with carriers after 15 business days of no delivery confirmation. Depending on the circumstances, we may reship items or issue refunds per our discretion.

International customers are responsible for any applicable customs fees, taxes, or import duties imposed by their country's regulations. These charges are separate from your order total and typically collected upon delivery.

We declare all packages at their actual purchase value and cannot mark items as "gifts" to avoid fees. For guidance on potential charges, we recommend consulting your local customs office before ordering, as rates vary significantly between countries and product categories.